Contact centres and customer support infrastructures are one of these aspects.
In order to build a competent contact centre team network, there are several factors to take into consideration, such as the need for educated and tech-savvy staff members, who are proficient in English and ready to prevent any issues that may arise efficiently as well as the provision of ongoing staff training, as to maintain high standards and exquisite quality of services.
However, this process can be incredibly costly and time-consuming for business owners who also need to focus on their core services and products, alongside other equally important parts of any business — which is why outsourcing is the way to go and the Philippines, being the capital of outsourcing, is the best place to achieve your goals, customer-support wise.
With a booming and bustling industry and some of the best outsourcing companies in the world your business will be in safe hands.
Filipinos have a steep literacy rate (93.5%) and an excellent level of English. The country recognises English Language proficiency is an essential skill for employees and therefore promotes the learning and consolidation of the language. This is extremely important when it comes to services which are outsourced from English-speaking countries, such as the UK. On the same vein, Filipinos are accent neutral. Most companies look for this when hiring their customer-support employees as to provide clarity to customers.
Additionally, outsourcing your contact centre to the Philippines will save you the money you could invest in your core product or service. Due to the low living costs of the country, labour in the Philippines is less expensive than in western countries. Cutting costs is of extreme importance when running a business and you would still be able to keep on delivering excellent customer support.
The Philippines has been considered the best country in the world for hiring skilled workers. Likewise, the quality of services in the Philippines is higher than other outsourcing destinations alike.
Finally, the government supports your business. The Philippine government has made an effort to establish the country as the number one country for the outsourcing industry.
To boil it down, the Philippines are the country to go if you’re aiming to provide excellent customer service to your customers whilst reducing on costs, but still maintaining the workforce’s work ethic and quality.