As a customer of a firm, you will find it difficult to identify with them if you can’t communicate with them personally. Similarly, your customers might find it difficult to continue dealing with you if they don’t have company employees addressing their grievances personally. Phone systems for small business can help you always stay connected with your customers so that in case of feedback, suggestions or grievances, they can contact you. It becomes much more convenient for the customers too, when they know they’ve someone they can catch hold of in case they’ve a problem with your brand.
If you’re wondering what more benefits you can reap out of internet connected office phones, we’ll take you around:
- Cost effective: By setting up internet based phone connections for your office, you can get access to local, national as well as international calls with ease. If you were to purchase plans from your phone service provider, you might end up paying exorbitant amount of money. With small business telephones, you can connect using the internet and save hundreds of dollars each year.
- Multiple connections: You can connect a single internet phone connection to multiple phones by using one-to-many jacks. This will enable you to handle incoming traffic with ease. Your customers will not have to hear the typical ‘Your call is on hold’ message which they usually hear while calling other companies’ customer care.
- Plethora of features: By using small business telephones, you can avail a plethora of features. You can get access to features such as call waiting, call diverting, and call hold, automatic answering and voice mail. When one of your employees is busy, the call can automatically get transferred to the next employee. Also, you can have a menu at the start of your call to directly connect to the concerned department. In case the caller knows the extension, they can call dial the same.
As you can see, a small business phones can make your business look larger than usual by connecting personally with your customers and handling their queries. Even your customers will associate with you and become more brand loyal when they feel you are a big brand!