You've probably heard of quality management system training, but what does it involve?
Whilst running a successful business incorporates many different systems and scenarios, the basic principle is pretty simply. The fact is, customers generate your income, therefore you need to keep your customers happy and satisfied, with top quality products and services that are competitively prices, fit for purpose and have an appropriate lifespan.
The best way to ensure that's happening in your business is to implement a quality assurance management system.
In a world that is becoming increasingly competitive, Quality Management System ISO 9001 will actually make life easier for the business-owner and employees, by putting in place produces and protocols that will ensure quality products every time.
The consistency that a QMS brings in peace of mind and assurance, for you and your customers.
QMS in Queensland
So what actually characterizes an effective quality management system in Queensland? There are several elements, all as important as each other.
For example, it provides a framework which includes all levels of staff, and all processes, including the internal audits that monitor whether you are on-track.
It also provides continuity of quality which, in turn, will lead to increased word-of-mouth promotion by your current customers and the growth of new customers.
Other elements include the processes themselves, the people carrying out the processes, and the tools that they use to do so, both equipment and skills/knowledge.
Balancing business
It's a bit like balancing a chair or a table. If one leg is just slightly off, the whole structure will wobble. If several legs are off the mark, the whole structure might topple over.
If you feel as if things are a bit shaky within your own organization it might be time to engage the services of quality management system consultants.
These are professionals, who should be experienced in all aspects of all industries, who can help you implement the right management systems for your business. These will, of course, include a QMS, but will probably develop to cover environmental management and health and safety.
Having started work with your QMS consultants, and agreed on your business goals, the first step will be quality management system training for you and your management. Further training can be filtered through your business later.
Customer focus
A key focus will be on the changes incorporated in the recently updated ISO 9001:2015. This is the only ISO in the 9000 Standard family that can be certified to, and it can be used by any organizations, regardless of the industry or size.
The training will concentrate on strong customer focus, the involvement and motivation of senior management, the process approach and continual improvement.
If a principle is a belief, theory or rule that majorly influences how we do something, then quality management principles are self-explanatory. Developed by experts from all over the world, they can be used as the basis of your business.
Those who developed the principles list them as customer focus, leadership, engagement of people - ie recognizing and empowering your staff, the processes, improvement, evidence-based decision making, and relationship management - ie relationships with all stakeholders in the business.